Dear Microsoft Outlook Express
customer,
Thank you for using Microsoft®
Outlook® Express. Our information indicates that you use Outlook
Express to access a Windows Live™ Hotmail® e-mail account via a
protocol called DAV (Distributed Authoring and Versioning protocol).
DAV, like POP3 or IMAP, is the way that a mail client communicates with
a web-based mail server.
As a valued customer, we want to
provide advanced notice that as of June 30, 2008, Microsoft is
disabling the DAV protocol and you will no longer be able to access
your Hotmail Inbox via Outlook Express. As an alternative, we recommend
that you download Windows Live Mail, a free desktop e-mail client that
has the familiarity of Outlook Express and much more. This next
generation of free e-mail software will allow you to easily manage
multiple e-mail accounts—including Windows Live Hotmail, plus other
e-mail accounts that support POP3/IMAP. Better yet, Windows Live Mail
integrates well with other Windows Live services, and downloads in
minutes. After you provide your user name and password, you will
automatically be linked to your Hotmail account, providing continued
access to your email and contacts.
We encourage you to download Windows Live Mail at http://get.live.com/wlmail/overview.
And, to make your transition
smoother, we've provided answers to frequently asked questions below.
Again, thank you for your use of
Outlook Express and we are confident that you'll be just as delighted
with the new Windows Live Mail.
Your Windows Live Mail team
Frequently asked questions:
Why are we disabling DAV?
DAV is a legacy protocol that is not well suited for client
access to large inboxes. Over time, as we've provided more e-mail
storage to our users—and now offer 5GB inboxes for free—a more efficient access protocol is needed.
What are we replacing DAV with?
We have developed a new, much more
efficient protocol called DeltaSynch that is far superior to DAV
especially for large e-mail inboxes. It enables email clients to only
download changes since the last time the client polled the email server
for changes. This is much more efficient and high performing than
having to download all the headers in every folder as is the case with
DAV.
Is DeltaSynch compatible with Outlook Express?
The new protocol unfortunately is NOT
supported by Outlook Express and support would require too many changes
to the Outlook Express software.
Is there a different or new mail client I can try that uses
DeltaSynch?
Microsoft is providing Windows Live
Mail, a free e-mail client that has the familiarity of Outlook Express
and much more. This free, next generation email client enables users
to easily manage multiple e-mail accounts including Windows Live
Hotmail and other e-mail accounts that support POP3/IMAP. Windows Live
Mail also integrates well with other Windows Live services, is
optimized to work with Windows Live Hotmail, and offers:
-
Offline mail
-
Windows Live Hotmail account
aggregation for those users with multiple Hotmail accounts
-
Account aggregation for POP and IMAP
mail accounts
-
Rich photo-sharing capabilities
-
Advanced search via integration with
Desktop Search
-
Safety tools (Anti-Virus scanning,
anti-phishing, anti-spam features across aggregated accounts for
customers who do not have an Anti-Virus product)
-
Integration with Windows Live
services including Windows Live Spaces
-
RSS (Real Simple Syndication) feed
aggregation
-
Ability to send SMS (short message
service) text to a mobile phone from Windows Live Mail
Where can I download the new Windows Live Mail client?
You can download the new client at http://get.live.com/wlmail/overview.
Microsoft respects your privacy. To learn more, please read
our online Privacy
Statement.
Microsoft Corporation, One Microsoft
Way, Redmond, WA 98052
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